Privacy Policy

Last Updated: January 2025

Introduction

Craftedhandgifts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our event decor and photo zone services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Event details (date, venue, type of event, budget information, guest count)
• Communication preferences and correspondence history
• Payment information (processed through secure third-party providers, we do not store full payment details)
• Photographs and images you share with us for design purposes
• Feedback and reviews you provide about our services

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our event decor services
• Process bookings and manage client relationships
• Communicate with you about your events, services, and inquiries
• Send you updates, marketing communications (with your consent), and promotional materials
• Respond to your comments, questions, and requests
• Comply with legal obligations and enforce our terms
• Analyze website usage and improve user experience
• Prevent fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, email services, hosting providers) under strict confidentiality agreements
• When required by law or to respond to legal process, including court orders and subpoenas
• To protect our rights, property, or safety, or that of our clients, employees, or others
• With your explicit consent for specific purposes
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to processing of your personal information
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances
• Data portability for information you provided to us

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device. Please see our Cookie Policy for detailed information about how we use cookies and how you can manage them.

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Email: info@craftedhandgifts.cv
Phone: +61 2 8356 7421
Address: 45 George Street, Sydney NSW 2000, Australia